From what I can gather from your headshot on your company's website, you look like a nice enough person. I hope that you will read this letter with an open mind and an open heart.
My name is Barrie Wilhelmi, my parents are insured by your company. On July 15, 2014 my mom suffered a nearly fatal and completely devastating stroke on the right side of her brain. At the time of her stroke she was a spritely 63 years old and perfectly healthy - it seems she is merely a victim of an anatomical flaw/a weak blood vessel. Fortunately she was found by a neighbor on the floor of her condominium building's shared gym and the neurosurgeon was able to save her life. She has since fought tooth and nail to recover and fight her way back to some semblance of her former self. It's been a harrowing journey to say the least. Although I am not technically an only child, for all intents and purposes I am. Therefore my parents are truly everything to me. You can imagine the fear that I live with every day.
The reason I am writing to you is because your company has been nothing but supportive during this journey. Approving her stay along every step, so in a way being yet another voice cheering her on and believing in her potential. Until now that is. My father received a letter explaining that she has "plateaued," which makes it sound as though she is merely a business investment rather than a human fighting for her independence. It is also grossly inaccurate of her current "status" according to a plethora of documentation and observation by her doctors, therapists, case worker and social worker. Every person who works with her is stupefied by this decision - a decision that has been made by one doctor at your company who has never actually worked with or even met my hero of a mother. In fact, having never seen or heard from this doctor, I am unable to give you his or her name.
It seems to me that you are in the business of supporting and encourage human life, so I am pleading with you to help me figure this out. I have to believe that there are good and decent people in this world who can see beyond money.
Best,
Barrie (Leimer) Wilhelmi
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